Microsoft Operator Connect:
Microsoft Teams Voice made better
Microsoft Operator Connect is now available from Evolve IP, enabling Microsoft Teams PSTN calling through Microsoft’s approved programme.
- Microsoft-backed framework
- Simplified Teams provisioning
- Official SLA alignment
- Enterprise-grade reliability
What is Microsoft Operator Connect?
Microsoft Operator Connect allows approved operators like Evolve IP to connect their voice networks directly into Microsoft Teams. This enables PSTN calling inside Teams without the complexity of Direct Routing.
• Simplified provisioning directly within the Teams Admin Centre
• Enhanced reliability through Microsoft’s operator-managed infrastructure
• Enterprise-grade quality of service and performance monitoring
• Official SLA alignment backed by Microsoft’s programme
Microsoft has stated Operator Connect is its preferred Teams Voice model, aligned to Microsoft’s long-term roadmap, making it the perfect solution for your customers looking for a Microsoft-backed, Teams-native telephony solution.
If you are evaluating Microsoft Teams telephony options, Operator Connect provides a simplified, strategic path forward.
Is Microsoft Operator Connect right for your Teams deployment?
Both deliver high-quality Microsoft Teams telephony experiences; however, their deployment models differ.
Microsoft Operator Connect is ideal when:
✓ You only require Microsoft Teams PBX features
✓ You want a Microsoft-backed deployment model
✓ You prefer simplified provisioning within Teams
Direct Routing may be more appropriate if:
✗ You require numbers outside the tenant geography
✗ You require more advanced calling features
✗ You need greater multi-country flexibility
Microsoft Operator Connect vs Direct Routing
Both deliver high-quality Microsoft Teams telephony experiences; however, their deployment models differ.
| Feature | Microsoft Operator Connect | Direct Routing |
| Microsoft-backed framework | Yes | No |
| Official SLA support | Yes | No |
| Provisioning in Teams Admin Centre | Yes | No [ yes with Evolve IP] |
| Multi-country number flexibility | Limited by tenant geography | Greater flexibility |
| Third party call control | Not available | Available |
Why choose Evolve IP as your Operator Connect provider?
Evolve IP operates carrier-grade voice services . With Microsoft Operator Connect, customers benefit from:
Via Operator Connect, our MS Teams voice integration is directly aligned to Microsoft’s strategic direction.
Speak to an Operator Connect Specialist
If you are researching how to deploy Operator Connect for Teams or comparing Microsoft Operator Connect vs Direct Routing, we can help you determine the right approach.
Our team will assess your requirements and recommend the most appropriate Teams Voice model.
Talk to us about Microsoft Operator Connect today
