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Evolve IP and Retail

EDeliver a seamless, world-class communications experience to your customers, employees, and retail management team.

Work Anywhere Technologies. Tailored for Retail. Evolve IP provides a robust, carrier-grade cloud telephony solution specifically designed to meet the demands of the retail industry. Our platform enables a smooth transition from legacy on-premise systems to the cloud, allowing retail companies to retain existing infrastructure while modernising their communications. With comprehensive services, including integration with leading management systems and cost-efficient centralisation of operations, Evolve IP empowers retailers to deliver a world-class experience for their management, staff, and customers.
 
 
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Why The World’s Leading Retail Companies Choose Evolve IP

Retail leaders choose Evolve IP for its unrivalled ability to streamline operations across national and international markets. Evolve IP’s API deployment enables seamless rollouts on a global scale, centralising key functions such as administration, finance, and customer service teams, while supporting call centres at headquarters to efficiently manage customer support. Retailers also benefit from white-label and branding options for hardware devices, allowing them to deliver a fully customised, brand-consistent experience.

With flexible billing in multiple currencies (£/$/€) for different cost centres, Evolve IP simplifies managing expenses across regions. Their domestic and international hardware fulfilment services, coupled with a range of handset-only licences, provide the flexibility to scale as needed. Evolve IP’s solutions also support integration with legacy systems, multi-site routing, and global coverage, ensuring retailers can unify communication across all locations. Integration with headsets and push-to-talk (PTT) devices further enhances efficiency in-store and in warehouses, making Evolve IP the trusted choice for global retail leaders.

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Proven Partnerships in Financial Services

Evolve IP's technology offers significant advantages for the retail industry by empowering teams and enhancing customer experiences.

Business Insights provides customisable tiles, these are creative ways to motivate your staff, while supervisory boards provide effective oversight. Agents have the flexibility to create their own dashboards, improving their efficiency and management of tasks.

Our technology helps identify missed sales enquiries, reducing financial loss through a better understanding of customer behaviour. It also ensures optimal phone coverage by identifying peaks and troughs, enhancing customer satisfaction.

Additionally, automated, customisable reports and revenue insights from inbound and outbound calls help you stay on top of business performance.

 

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Saves Time

With cloud technology you can connect  business systems across location easily. As well as utilising integrated systems which can all be managed within one platform.
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Legal Compliance

Access full compliance support through verified technology providers and secure networks. Ensuring your data is secure at every point of the journey.
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Brand Reputation

Consistent support and easy-to-use systems leave a lasting impression on your customers. Helping your business grow and stand out in the industry.

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Increase Revenue

Simplified systems increases productivity and saves time within the workforce. As well as  customer retention has a positive impact on your revenue.

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Your Evolve IP Team

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Craig Newell
Solutions Consultant at Evolve IP

Craig Newell has worked in Telecoms for nearly 20 years. He began as an apprentice for BT fixing phone lines, move on to a small reseller looking after and installing PBX systems and data networks. Over the years, he has worked as a deployment and helpdesk engineer, covering all things telephony and connectivity, progressing on to managing the telecoms team in his last role before joining Evolve IP 2 years ago. At Evolve IP Craig is one of our Solution Consultant.  

"Evolve IP was the platform of choice for our Global Retail customer, due in part to the secure, automated deployment processes available, by way of their extensive API toolkit."

"Having a single Service Provider manage International Numbering across multiple regions has enabled us to fully support our customer’s growth plans, whilst benefiting from a truly Wholesale commercial model."

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