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Intelligent Business Insights

CALL CAPTURE
POWERED BY
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Evolve IP's Anywhere Product Suite

Powered by our globally-trusted technology partner Dubber, the Evolve IP Call Capture solution uses AI to automatically and compliantly identify the good and bad in every customer interaction.

On any device and via any communication channel, it cleverly analyses the context of entire conversations; zeroing in on the things that drive or stifle sales, boost or reduce customer satisfaction, and enhance or harm workplace culture.

That rich insight enables businesses to do more of the things their customers and employees love, and less of the things they don’t.

And all of that translates into increased productivity and, ultimately, increased profitability.

 
 

Differentiate Your Current Offering.
Your customers’ conversation data is packed full of profit boosting intel - making it easy for them to extract it causes your value to soar.

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Record 100% of calls, chats and videos
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Detect when a customer sounds happy or frustrated
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Trigger an alert based on defined keywords
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Search using keywords across conversations
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Download, playback, and share transcripts
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AES-256 bit encryption and full audit trail of recordings
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Anywhere Product suite

The Evolve IP Collaboration & Integration Solutions

Bringing the value-added solutions natively into your voice platform. Create bespoke communication systems for your clients so that they have a solution that works for them and their business needs. 

Talk to Evolve IP
 

 

Record every conversation from any end-point​

  • Native to your service and on instantly Secure and compliant capture ​
  • Catch in the cloud without costly hardware or storage​
  • Control what is recorded and by who​
  • Easily add services and users
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Reveal Critical Insights

All from one platform that connects to your data

  • AI & NLP enriched insights​
  • Keyword alerts​
  • Sentiment, tone and more​
  • Connect to dashboards and apps​
  • Alerts and notifications​
  • Automate workflows
 
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Real-World Rewards…

Customer Experience – Enable contact centre and support team leaders to document customer calls, quickly identify and respond to issues, and train new employees

Sales Coaching – Sales leaders can review client calls, design better sales strategies, and identify potential opportunities for further engagement

HR Efficiencies – Accelerate the hiring and exiting processes by easily recording and sharing interviews and termination conversations

Easy Recall - Share notes, review recordings and search for key conversational moments

Compliance – PCI-DSS, HIPAA / HITRUST, and SOC2 compliance all ensured

 

Compliant recording, stronger margins.

With Dubber’s automated call-recording platform, you can enable secure, compliant recording for entire teams in just a few clicks.

That means faster onboarding, simplified management, and a solution that scales effortlessly as your customers grow, driving greater efficiency and healthier margins for your business.

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