Skip to content
Contact Us

Game Changing Analytics

CX ANALYTICS

POWERED BYuk_tech_partner_akixi_cx-1

Evolve IP's Anywhere Product Suite

Enable businesses to really understand the quality of their customer interactions and, suddenly, they become very reliant on you.

Powered by our partner Akixi, our game-changing analytics and reporting solution helps monetise customer service by optimising contact centre performance.

With CX Analytics, you can help them see -retrospectively and in real-time - the value of every communication. How many calls and contacts are answered? How many are missed? Wait times, durations, abandonments.

cisco_broadworks_teams_gray_bkgd

Easy to integrate with over 500 CRM platforms plus Microsoft Teams and Cisco BroadWorks, it has the smarts to deliver big benefits on multiple fronts.

 
 

In short, enhanced transparency = increased efficiency and an all-round better customer experience. 

EvolveIP-Icons Dark-59-1
Personalise data wallboards for team transparency and better supervision.
EvolveIP-Icons Dark-101-1
Pin point when and how inbound comms are being missed.
EvolveIP-Icons Dark-50-1
Data shows peak periods and helps resource planning across the business.
EvolveIP-Icons Dark-105-1
Boost customer loyalty through consistent and stream lined communication.
aixicerts
Anywhere Product suite

The Evolve IP Collaboration & Integration Solutions

Bringing the value-added solutions natively into your voice platform. Create bespoke communication systems for your clients so that they have a solution that works for them and their business needs. 

Talk to Evolve IP
 

Real-Time CX Insights

Gain a real-time overview of calling operations to monitor and optimise key metrics. Easily spot areas for improvement and boost team performance with actionable insights. 
akixi_realtimedata
Untitled-design-2025-01-14T172550

Productivity and Agent Performance

Enhance visibility with detailed performance reports and agent activity insights. Support top performers, guide lower performers, and optimise workloads to drive team success.

Customer Service Excellence

Identify peak call times, adjust resources to reduce wait times, and recapture dropped calls with real-time monitoring. Improve customer experiences with smarter queue management.
akixi_missed calls
 

Sharpen your insights, maximise your return. 

With our advanced analytics platform, you get clear visibility, both real-time and retrospective, into every call and contact.

See what’s answered and what’s missed, track wait times, durations and abandonments, and gain the intelligence to act.

This empowers you to optimise performance, boost loyalty and turn conversations into measurable value.

We Help You Support Global Brands

The Leading Technology Partners that Create
The Evolve IP  Eco-System

It's nearly impossible to stay on top of every change in technology. Partner with Evolve IP and gain the combined experience  of hundreds of technologists, all acting as an extension of your business. Helping you do more with less.

evolve_uk_featured_by_logos
evolve_uk_certified_by_logos