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CCaaS Solutions from Evolve IP 

Watch Those C-SAT Scores Soar with Our Anywhere CCaaS Solutions 

Today’s consumers don’t want to be kept waiting. Whether they want to resolve an issue or make a purchase, they crave a slick, joined-up and satisfying contact centre communication experience.

When your customers’ businesses get it right, their C-Sat scores soar and their revenues rise. The easy-to-deploy, easy-to-learn Evolve IP omnichannel contact centre solution has it all – powering personalised human and AI-assisted automated interactions, fast and frictionless outcomes, and inciteful post-communication reporting.

It’s also the only solution of its kind that integrates natively with Microsoft Teams and Cisco Webex – seamlessly connecting agents and managers securely to each other as well as to their critical business applications.

 

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Helping Your Customers Get Maximum Value From Every Interaction

Our Anywhere Contact Centre solutions converts traditional telephony into modern, fit-for-the-future communication smarts that connect people however they want and whenever they want.

Packed with benefit-rich features, it delivers game-changing enhancement to your customers’ communication ecosystems, helping them be better at what they do. And it provides you with a compelling opportunity to support their ongoing digitisation journey whilst simultaneously increasing your own profitability.

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Call Centre
Basic & Premium Packages Available...

As an audio only call centre, Broadworks Call Centre provides a high quality call only solution. 
You can utilise Call Centre across any endpoint on the platform, whether that’s Webex, Microsoft Teams or a traditional handset, making it the ideal solution for a reliable business calling system. 


Contact Centre
Omnichannel Solution for Businesses...

The modern customer service solution backed by industry leaders at Talkdesk. Choosin their latest CXA solution will help boost your business and hep elevate customer experience...

  • Grow customer lifetime value
  • Operate more efficiently
  • Maximize technology investments

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Truly Omnichannel

Customers can interact using their preferred channel of communication e.g. voice, email, text, webchat, WhatsApp, social media, etc.
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Easy integration with existing systems

Connects with legacy telephony, unified communication platforms, and collaboration tools such as Microsoft Teams and Cisco Webex.
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Boosts workforce optimisation

Contact centre managers can identify busy periods and design optimal, cost-saving staffing rotas.
CCaaS & UCaaS all in once place

Natively Integrated with Our Leading UCaas Solutions

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Contact the team
 
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Cloud Contact Centre Features

Learn more about what modern contact centre cloud technology can enhance the businesses you support. 
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AI-Powered

Fast connection to customer knowledge base for real-time bot and webchat response.

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Skills-Based Routing

Ensures callers are transferred to an agent with appropriate expertise.
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Queue Callback

Improves customer satisfaction by reaching out when it’s convenient for the caller.
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Data Capture and Advanced Reporting

Content-rich dashboards provide business unit leaders with insights and intelligence that help drive positive change.
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Real-time supervisor alerts

Makes monitoring and managing easier with real-time warnings and alerts across 100+ metrics.
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Call Recording with Voice AI

Capture and transcribe conversations to analyse caller sentiment and act on automated keyword triggers.
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IVR & Post-Call Surveys

Understand customer service levels and drive revenue-enhancing improvements.
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Remote Access

Agents can work remotely and securely on devices of their choice.
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Open Seating

Offers the workforce greater flexibility and mobility by allowing users to log in via any office phone.

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CRM Integration

 Supported by standards-based APIs that enable integration with all of the popular CRM platforms as well as other internally-developed or third-party applications.
 

Easy provisioning, light-touch servicing, bigger margins.

The automated smarts inside our  Contact Centre portal enable you to provision over 100 users with a single click.

That means you can onboard and serve more customers in less time. And that adds-up to greater efficiency and bigger margins.

We Help You Support Global Brands

Leading Technology Partners That Create
the Evolve IP Eco-System

It's nearly impossible to stay on top of every change in technology. Partner with Evolve IP and gain the combined experience  of hundreds of technologists, all acting as an extension of your business. Helping you do more with less.

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