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Talkdesk CXA with Evolve IP

It’s our AI-powered solution that makes an impact and provides your customers' with a contact centre that works

A truly transformational CX operating system that doesn’t simply automate for the sake of it but automates what really matters. Not just responding to customers, but actually resolving their issues.

And, brilliantly, its super-smarts ensure every interaction takes account of empathy and context, so customers feel understood, not just processed. A 24/7 pre-configured AI agent that works out of the box to resolve customer issues with zero set-up complexity.

Using generative AI that dynamically routes customers using natural voice conversations - eliminating rigid decision trees and menus. Real-time support for agents thanks to live transcription, in-context answers, smart actions, dynamic message assistance, and automated ACW.

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3000+

Clients Worldwide

 

100M+

Total Interactions Per Month

70+

Pre-built Integrations

 

 
 
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Let Talkdesk Help You Surf The AI Wave

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A highly innovative cloud platform purpose-built to empower organisations as they transition into the new AI-driven era of customer experience.

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Advanced, intelligent automation that transforms contact-centre operations by delivering measurable efficiencies. 

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Supporting financial services, healthcare, retail, government, and many other global industries with reliable CX solutions in over 100 countries.

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A secure, scalable, and future-ready architecture that enables businesses to grow, adapt, and confidently innovate .

 

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Talk Desk Autopilot

Go beyond basic automation—Autopilot AI Agents complete tasks, process transactions, and provide answers without relying on human intervention.No complex scripting or endless tuning—just simple prompts in plain language to get AI Agents up and running.

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Talk Desk Navigator

Generative AI dynamically routes every customer to the ideal outcome...every time. Customers speak freely, and Navigator understands, adapts, and 
responds - delivering seamless, hyper-personalized interactions. 

Talk Desk Copilot

AI Agents empower customer service teams with the right answers, reducing reliance on supervisors and keeping CX smooth. AI transcribes calls in real time and provides in-context answers, smart actions, 
and guided workflows to help agents resolve issues on the spot.

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Talkdesk has been recognised as a Leader in the 2025 Gartner® Magic Quadrant™ for Contact Centre as a Service (CCaaS).

 

Transform every interaction. Resolve what really matters.

 

With our AI-powered Talkdesk CXA solution, your customers’ contact centres don’t just work harder—they work smarter. CXA deploys specialised AI agents that handle conversations and complete the tasks behind them, driving higher CSAT and lower operating costs simultaneously.

Bring empathy, context and intelligence into every customer journey—and turn automation into meaningful resolution.

We Help You Support Global Brands

The Leading Technology Partners that Create
The Evolve IP  Eco-System

It's nearly impossible to stay on top of every change in technology. Partner with Evolve IP and gain the combined experience  of hundreds of technologists, all acting as an extension of your business. Helping you do more with less.

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