Turn Microsoft Teams into a bigger customer conversation

Your customers already know Microsoft Teams. Many are already using it every day. For partners, the opportunity is to build on that investment.

Evolve IP gives you a channel-first Microsoft Teams proposition that starts with native Teams calling through Operator Connect – and gives you more ways to solve customer challenges around visibility, management and mobility.

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One platform your customers already work in

Microsoft Teams has become the communications platform at the heart of modern business. It brings together calling, meetings, messaging and collaboration in one familiar place – connected to the Microsoft 365 apps your customers use every day.

Chat & messaging

One-to-one and group chat, channels for teams and projects, and presence so people can see who is available.

Meetings

Scheduled and ad-hoc video meetings, screen sharing, recording and transcription, plus support for Teams Rooms.

Calling

With Teams Phone, users make and receive calls in the Teams app on desktop, web and mobile, and on certified Teams devices.

Collaboration

Co-author files stored in SharePoint and OneDrive without leaving Teams, and add apps and workflows to channels.

For partners, that familiarity is the starting point. The conversation is about getting more from the platform customers already use – not replacing it.

Give customers business calling inside the Teams experience they already know

With Evolve IP Operator Connect, you can bring PSTN calling directly into Microsoft Teams through Microsoft's approved Operator Connect framework.

That means a familiar Teams experience for your customers, backed by Evolve IP's voice infrastructure, operational support and channel expertise. For you, it creates a strong foundation for the Microsoft conversation – and somewhere to build from.

Microsoft-approved framework

Evolve IP voice infrastructure

Operational & channel support

Operator Connect or Direct Routing?

Operator Connect is Microsoft's preferred Teams Voice model and the simplest route for most customers. Direct Routing can still suit customers who need numbers outside their tenant geography, more advanced calling features or greater multi-country flexibility – we'll help you recommend the right one.

Don't stop at Teams calling

Once you've started the Teams conversation, where can you take it next? Teams. But Smarter helps you uncover more of the customer's communications requirements and add the capabilities they actually need.

Sell one. Combine them. Or introduce them as customer requirements evolve. Operator Connect stays at the foundation. The smarter capabilities are optional – giving you a proposition you can shape around each opportunity.

Three ways to make Teams smarter

Each capability answers a customer problem you'll hear in discovery – and each can be added on its own, as the need arises.

Smarter insight

Turn Teams calling into a visibility conversation.

When customers ask what is happening across their calls, queues and teams, Smarter Insight gives you somewhere to take the conversation.

CX Suite, powered by Akixi, adds reporting, dashboards, wallboards and performance insight to the Teams proposition.

Explore CX Suite →

Smarter management

Turn Teams complexity into an opportunity.

As Teams calling environments grow, everyday administration can become a pain point.

Admin4Teams, powered by Haptap, gives you a simpler management proposition around users, call flows and common calling changes.

Explore Admin4Teams →

Smarter mobility

Take the Teams conversation beyond the desk.

For customers with mobile, hybrid and frontline employees, Anywhere Mobile, powered by Tango Networks, extends their Teams identity to the mobile device.

Explore Anywhere Mobile →

One Teams proposition.
More value for your customers.
More opportunity for you.

Bring business calling into Microsoft Teams with Evolve IP Operator Connect, then add capabilities for insight, simpler management and native mobile communications where customers need them.

Download the customer brochure

Bring us into the conversation early.

Tell us about the customer's current Teams environment, their users and the problems they're trying to solve.

We'll help you identify whether the opportunity is Insight, Management, Mobility – or a combination of all three.

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Built for partners, not around them

We're channel-first.

Evolve IP combines Microsoft Teams voice, Operator Connect, cloud communications and partner enablement expertise to help you qualify opportunities, position the right capabilities and progress customer conversations.

You get the technology and expertise behind you – while keeping ownership of the customer relationship.