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PromptVoice and Evolve IP

Delivering secure, resilient communications with advanced control and compliance

 Transforming customer interactions with AI voice

PromptVoice enables businesses to automate customer interactions using AI-driven voice technology, reducing reliance on traditional IVR systems and improving the overall customer experience. 

Through our partnership, Evolve IP delivers PromptVoice capabilities via AI Studio, allowing businesses to design, deploy and manage intelligent voice interactions that respond naturally to customer needs. 

This creates a more efficient, scalable approach to handling enquiries, while freeing up agents to focus on higher-value conversations.  

 


A smarter approach to voice automation

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AI-powered voice interactions that understand natural language

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Automated handling of common customer enquiries

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Intelligent routing based on intent and context

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Integration with contact centre and business systems

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Continuous improvement through data and learning

PromptVoice replaces rigid, menu-based IVR systems with intelligent, conversational experiences that adapt to user intent.

We take these capabilities and embed them within AI Studio, ensuring voice automation is fully integrated into your wider communications and customer experience strategy.

How PromptVoice helps your customers

Faster Responses

Resolve common enquiries instantly without waiting for an agent

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Improved Experience

Deliver more natural, intuitive interactions compared to traditional IVR

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Reduced Demand

Lower call volumes reaching agents through effective automation
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Scalable Service

Handle high volumes of enquiries without increasing resource

Key use cases

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Automating common enquiries

Handle routine questions such as account queries, bookings or updates without agent involvement.

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Modernising IVR systems

Replace outdated menu-based systems with conversational AI experiences.

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Improving contact centre efficiency

Reduce pressure on agents by filtering and resolving simple interactions.

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Enhancing customer journeys

Deliver faster, more intuitive interactions across voice channels.

Where PromptVoice fits in the Evolve IP ecosystem

PromptVoice sits within the AI and customer experience layer of the Evolve IP ecosystem, enhancing how businesses manage and automate customer interactions.

It complements other solutions by:

  • Extending contact centre platforms with AI-driven automation
  • Supporting UCaaS environments with intelligent call handling
  • Integrating with analytics and reporting tools for continuous improvement

This allows businesses to move beyond reactive customer service and towards proactive, intelligent engagement.

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How we integrate PromptVoice into our portfolio

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We embed PromptVoice capabilities into AI Studio to provide a seamless approach to voice automation across our platform.

This includes:

  • Integration with our voice and contact centre solutions
  • Alignment with customer experience workflows
  • Centralised management of AI interactions
  • Support for hybrid environments combining automation and live agents

By integrating AI at this level, businesses can deploy automation quickly while maintaining control and consistency across customer journeys.

 

Frequently Asked Questions

PromptVoice is an AI voice automation solution that enables businesses to manage customer interactions using conversational technology.

Evolve IP delivers PromptVoice capabilities through AI Studio, integrating voice automation into its wider platform.

It uses artificial intelligence to understand and respond to spoken customer requests without human intervention.

Yes, it provides a more advanced and flexible alternative to menu-based IVR systems.

Yes, it works alongside contact centre platforms to route or resolve interactions.

Yes, AI voice automation is designed to scale and handle large volumes of interactions.

Yes, AI models can learn from interactions to improve accuracy and performance.

No, it supports agents by handling routine tasks and allowing them to focus on complex interactions.

Ready to transform your customer interactions with AI?

Deliver faster, smarter and more scalable customer experiences with PromptVoice.

Get in touch
 

At Evolve IP, we help our growing network of resellers and enable businesses of all sizes to communicate brilliantly with their customers and colleagues. Over 15 years we have carefully built an eco-system of technologies that innovates with purpose. So you pay for what you need. Simplify complex technologies and empower your customers by delivering scalable, resiliance and secure solutions. 

 

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