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Akixi and Evolve IP

Delivering real-time visibility through advanced call analytics and reporting

 Turning communication data into insight with Akixi 

Akixi provides real-time analytics and reporting for unified communications platforms, giving businesses full visibility into how their communication environments are performing. 

Through our partnership, Evolve IP delivers Akixi as an integrated analytics layer across our communications portfolio. This enables businesses to move beyond basic call data and gain actionable insight into performance, demand and user behaviour. 

The result is clearer decision-making, improved service levels and better control over day-to-day operations.  


A real-time analytics layer for modern communications

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Real-time call reporting and dashboards

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Historical analytics and trend analysis

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Wallboards for live performance visibility

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Queue and agent activity monitoring

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Customisable reporting across teams and locations

Akixi enhances UCaaS environments by providing live dashboards, historical reporting and performance monitoring tools that sit directly on top of existing communication platforms.  

We take these capabilities and embed them into our wider platform, ensuring data is accessible, relevant and aligned to business outcomes.  

How Akixi helps your customers

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Real-time visibility

See exactly how your communications are performing as it happens.

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Improved performance

Identify bottlenecks and optimise teams with data-driven insights.
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Better decision-making

Use accurate reporting to support operational and strategic decisions.
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Operational control

Monitor activity across teams, queues and locations with confidence.

Key use cases

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Performance monitoring

Track call volumes, response times and team activity in real time.

 

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Contact centre optimisation

Improve queue management and agent performance with live data.

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Workforce planning

Use historical trends to forecast demand and allocate resources.

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Service level management

Ensure SLAs are met with clear, measurable reporting.

Where Akixi fits in the Evolve IP ecosystem

Akixi sits as a specialist analytics layer within the Evolve IP communications portfolio, enhancing both UCaaS and contact centre environments.

Rather than replacing existing platforms, it works alongside them, providing deeper insight into how communication tools are being used and where improvements can be made.

Within the wider ecosystem, Akixi complements:

  • UCaaS platforms by adding reporting and visibility
  • Contact centre solutions by improving performance monitoring
  • Workforce and operational planning through data-driven insights

This enables businesses to move from reactive management to proactive optimisation.

 

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How we integrate Akixi into our portfolio

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We integrate Akixi directly into our communications environment, enabling seamless access to reporting and analytics without additional complexity.

This includes:

  • Integration with our UCaaS and voice platforms
  • Real-time data feeds for accurate reporting
  • Centralised access to dashboards and analytics tools
  • Support across multi-site and multi-team environments

By embedding analytics into the core platform, businesses gain immediate visibility without the need for separate systems or manual data extraction.

 

Frequently Asked Questions

Akixi is a call analytics and reporting platform that provides real-time and historical insight into communication performance.

Evolve IP integrates Akixi into its UCaaS and voice platforms, providing built-in analytics and reporting capabilities.

Akixi provides data on call volumes, durations, queue activity, agent performance and overall system usage.

Yes, Akixi delivers real-time dashboards alongside historical reporting and trend analysis.

Yes, Akixi supports contact centre environments by providing visibility into queues, agents and service levels.

No, Akixi is cloud-based and integrates directly with existing communication platforms.

Yes, Akixi allows businesses to create customised dashboards and reports based on their requirements.

Operations teams, contact centre managers and business leaders who need visibility into communication performance.

By providing accurate, real-time data, Akixi enables businesses to identify issues quickly and act with confidence.

Ready to gain full visibility into your communications?

Turn data into actionable insight with real-time analytics built into your communications platform.

Get in touch
 

At Evolve IP, we help our growing network of resellers and enable businesses of all sizes to communicate brilliantly with their customers and colleagues. Over 15 years we have carefully built an eco-system of technologies that innovates with purpose. So you pay for what you need. Simplify complex technologies and empower your customers by delivering scalable, resiliance and secure solutions. 

 

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